Job Description:
Are you looking to make an active difference in people’s lives
every day? Are you looking for work life balance, paid holidays,
and generous paid time off? If your answer is yes, then look no
further than New England Cancer Specialists Northern New England’s
largest private Oncology practice, and proud Dana Farber Affiliate.
Where the goal is to make life better for people with cancer and
blood disorder.
New England Cancer Specialists (NECS) is currently seeking an
M-F 40hr. experienced Medical Scheduler/Secretary to coordinate
patient flow through the treatment room in our Scarborough location.
Internally known as a Treatment Room Coordinator, the successful
candidate will support our clinic oncology teams and our treatment
nursing staff with the day-to-day operation of the room. The
Treatment Room Coordinator will be responsible for balancing
assignments for nursing staff to fit all patients in using safety
and scheduling guidelines. The coordinator will be the point person
for patients checking in for and out of their appointments and a
resource person for Patient Care Coordinators on regimen lengths,
scheduling needs, and adding chair lengths. They will also be
responsible for the coordination, scheduling of and communication
around non-oncology infusions for patients receiving these services
at their site. The successful candidate will have a minimum of 2
years of experience as a Medical Scheduler/ Secretary, specialty
medicine, and oncology preferred.
NECS offers competitive pay, new employees are eligible to earn
up to 3.4 weeks of Paid Time Off in their first year with the
practice, as well as an additional 10 paid company holidays. We
offer medical, dental and vision insurance and eligibility starts
the 1st of the month after your hire date!
NECS is a private medical practice composed of 14 oncologists
and hematologists serving the region from 5 different locations in
Maine and New Hampshire. Our mission is to make life better for
people with cancer and blood disorders. Kindness, compassion, and
respect are part of everything that we do - from our phone operators
to our physicians, every person on our team is important, and
everyone makes a difference. We are proud to be the first Dana
Farber Affiliate practice in the country, striving to provide the
highest quality care and unmatched, holistic support for every
patient, every day.
Responsibilities:
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Preps pod schedule for next day to balance assignments
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Monitors pod schedule throughout the day to fit in add-ons,
adjust for cancelations, balance nurse assignments
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Answers infusion room main phone line. Point person for
add-ons and cancelations. Adds patients into schedule in EMR
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Schedules level 1 visits and pump disconnects that are time dependent
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Ensures all patients leave treatment room with their next
appointment information
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Seeks and scans documents into the EMR as needed by infusion nurses
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Friday of each week: Readies all weekend orders, verifies all
weekend patients are scheduled accurately
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Point of contact for NOI scheduling for outside/referring offices
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Completes all NOI dash encounters before end of business day
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Answer call patient portal (Care Space) messages from NOI patients
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Updates NOI forms as needed by Pharmacy/practice
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Schedules all new and subsequent NOI visits
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Follows all urgent/emergency protocols.
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Communicates clearly and professionally to patients and staff.
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Communicates consistently and frequently with provider led
team(s) any changes to or effecting patient care plan to ensure
best possible care for every patient.
-
Assist in training new staff or cross-training for coverage
needs at the direction of the Office Manager.
-
Successfully maintain a pleasant, professional demeanor under
stressful conditions working with a wide range of patient personalities.
Weekends: This is a Monday-Friday 8 hour per day 8:00-4:30
Travel: Rare
