New England Cancer Specialists (NECS) is currently seeking a
full time, Monday-Friday PSR/Scheduler, internally know as
a Patient Care Coordinator (PCC), to work within our Scarborough
office. The PCC serves as the face to face/over the phone
daily contact for patients in regards to the scheduling of
appointments, booking of scans, labs, and procedures as needed. The
PCC along with a physician, NP/PA, Nurse Navigator,
Prior-Authorizations Specialist, and Medical Assistant form a team
that covers all aspects of patient care. Duties include maintaining
the physician's appointment schedule, completing all non-clinical
orders, managing and resolving appointment conflicts proactively,
answering multi-line phone, triage calls, resolves issues and
answers questions, takes detailed messages, redirects calls to the
appropriate person, maintains confidentiality, meets deadlines,
multi-tasks, problem solves, and assists patients to ensure they
have a positive and professional experience at all times.
NECS is a private medical practice composed of 14 oncologists
and hematologists serving the region from five separate locations in
Maine and New Hampshire. Our mission is to make life better for
people with cancer and blood disorders. Kindness, compassion, and
respect are part of everything that we do - from our phone operators
to our physicians, every person on our team is important, and
everyone makes a difference. We are proud to be the first Dana
Farber Affiliate practice in the country, striving to provide the
highest quality care and unmatched, holistic support for every
patient, every day
Schedules appointments for patients by phone or in person.
Works within the electronic medical record ensuring all
appointments are scheduled to match physician/clinician
availability with patient preferences.
Follows all urgent/emergency protocols.
Completes all non-clinical orders entered in patient charts by providers.
Communicated clearly and professionally to patients and staff.
Accurately communicates all necessary instructions for upcoming
appointments, scans or procedures to patients.
Returns all phone calls by the end of the same business day.
Communicates consistently and frequently with provider team(s)
any changes to or effecting patient care plans to ensure the best
possible care for every patient.
Actively participates in weekly team meetings.
Maintains provider calendar, ensuring all changes are
reflected in the EMR clinic schedules.
Scans records into the EMR as needed
Maintains a pleasant, professional demeanor at all times with
patients and coworkers.
Others duties as assigned by Office Manager.