New Patient Intake PSR/Scheduler - Oncology

    • Job Tracking ID: 512708-818183
    • Job Location: Scarborough, ME
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: May 06, 2022
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
Invite a friend
facebook LinkedIn Twitter Email


Job Description:

New England Cancer Specialists (NECS) is currently seeking an experienced Medical PSR/Scheduler to work full-time Monday-Friday 8:30-5:00 remotely. Internally known as an Intake Coordinator, the successful candidate will support our New Patient Intake Team as the first voice that new patients of NECS have contact with. The Intake Coordinator is responsible for all new patient referrals which include scheduling and communicating with new patient consults for all NECS sites. The coordinator will acquire all necessary records before the new patient consult, manage and resolves appointment conflicts proactively, maintain confidentiality, and meets hard deadlines on scheduling. They will demonstrate superior customer service skills, and the ability to work as an effective collaborator. The Intake Coordinator is an integral part of the patient experience, they are the first contact for newly diagnosed patients and thus set the tone for their experience.

NECS offers competitive pay, new employees are eligible to earn up to 3.5 weeks of Paid Time Off in their first year, as well as an additional ten paid company holidays. We offer medical, dental and vision insurance and eligibility starts 1st of the month after your hire date!

NECS is a private medical practice composed of thirteen oncologists and hematologists serving the region from five different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be an adult oncology member of the Dana-Farber Cancer Care Collaborative, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.

Job Duties:

  • Creating new patient accounts in appropriate systems.
  • Schedules appointments for patients by phone and sends and assists patients with completing the welcome packet and registration forms.
  • Schedules referrals within required time frames; able to triage all referrals for urgency and prioritize work
  • Uses computerized systems to match physician/clinician availability with patients’ s preferences in terms of date and time.
  • Maintains thorough documentation, records, collections and completes chart prep promptly in preparation for consults.
  • Keeps a professional and pleasant demeanor under stressful conditions while working with a wide range of patient personalities.
  • Uses professional judgment in disclosing information obtained from clients and operated un practice and standard HIPAA guidelines.
  • Follows established departmental policies, procedures, and objectives.

Travel: This position is remote, but travel to one of our on-site locations in Maine and New Hampshire may be needed.

Experience and Skills:

  • High School Diploma or GED required
  • A minimum of 2 years of Medical Secretary experience in the health care field is required.
  • Knowledge and application of medical terminology is required.
  • Previous experience with electronic medical record (EMR) systems required
  • Exceptional customer service experience required.
  • Exceptional attention to detail required

New England Cancer Specialists (NECS) is currently seeking an experienced Medical PSR/Scheduler to work full-time Monday-Friday 8:30-5:00 remotely. Internally known as an Intake Coordinator, the successful candidate will support our New Patient Intake Team as the first voice that new patients of NECS have contact with. The Intake Coordinator is responsible for all new patient referrals which include scheduling and communicating with new patient consults for all NECS sites. The coordinator will acquire all necessary records before the new patient consult, manage and resolves appointment conflicts proactively, maintain confidentiality, and meets hard deadlines on scheduling. They will demonstrate superior customer service skills, and the ability to work as an effective collaborator. The Intake Coordinator is an integral part of the patient experience, they are the first contact for newly diagnosed patients and thus set the tone for their experience.

NECS offers competitive pay, new employees are eligible to earn up to 3.5 weeks of Paid Time Off in their first year, as well as an additional ten paid company holidays. We offer medical, dental and vision insurance and eligibility starts 1st of the month after your hire date!

NECS is a private medical practice composed of thirteen oncologists and hematologists serving the region from five different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be an adult oncology member of the Dana-Farber Cancer Care Collaborative, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.

Job Duties:

  • Creating new patient accounts in appropriate systems.
  • Schedules appointments for patients by phone and sends and assists patients with completing the welcome packet and registration forms.
  • Schedules referrals within required time frames; able to triage all referrals for urgency and prioritize work
  • Uses computerized systems to match physician/clinician availability with patients’ s preferences in terms of date and time.
  • Maintains thorough documentation, records, collections and completes chart prep promptly in preparation for consults.
  • Keeps a professional and pleasant demeanor under stressful conditions while working with a wide range of patient personalities.
  • Uses professional judgment in disclosing information obtained from clients and operated un practice and standard HIPAA guidelines.
  • Follows established departmental policies, procedures, and objectives.

Travel: This position is remote, but travel to one of our on-site locations in Maine and New Hampshire may be needed.

Benefits

New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our employees. Our benefits include medical, prescription, dental, and vision insurances. Company-paid Life Insurance, Short Term, and Long-Term disability insurances. Other benefits include a retirement program, voluntary benefits, and a generous Paid Time Off in addition to 10 Company-paid holidays.


Equal Employment Opportunity Policy

New England Cancer Specialists provides equal employment and promotional opportunity to all qualified employees and applicants, on the basis of experience, knowledge, training, education, ability to perform the essential functions of a position, and overall performance. All employment and promotional opportunities will be conducted in a lawful basis without regard to an individual’s race, gender, age, religion, national origin, ancestry, color, physical or mental disabilities, sexual orientation, marital status, veteran status, or other characteristic protected under Federal, State, or local law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting Human Resources at (207) 303-3372 or email us at jobs@newecs.org.