New England Cancer Specialists (NECS) is currently seeking a
full time, Monday-Friday Patient Service Rep /Scheduler,
internally know as a Patient Care Coordinator (PCC), to work
within our Scarborough, ME Clinic. The PCC serves as the
face to face/over the phone daily contact for patients in regards to
the scheduling of appointments, booking of scans, labs, and
procedures as needed. The PCC along with a physician, NP/PA, Nurse
Navigator, Prior-Authorizations Specialist, and Medical Assistant
form a team that covers all aspects of patient care. Duties include
maintaining the physician's appointment schedule, completing all
non-clinical orders, managing and resolving appointment conflicts
proactively, answering multi-line phone, triage calls, resolves
issues and answers questions, takes detailed messages, redirects
calls to the appropriate person, maintains confidentiality, meets
deadlines, multi-tasks, problem solves, and assists patients to
ensure they have a positive and professional experience at all
NECS is a private medical practice composed of 13 Oncologists
and hematologists serving the region from 5 different locations in
Maine and New Hampshire. Our mission is to make life better for
people with cancer and blood disorders. Kindness, compassion, and
respect are part of everything that we do - from our phone operators
to our physicians, every person on our team is important, and
everyone makes a difference. We are proud to be an adult oncology
member of the Dana-Farber Cancer Care Collaborative, striving to
provide the highest quality care and unmatched, holistic support for
every patient, every day.
Schedules appointments for patients by phone or in person.
Works within the electronic medical record ensuring all
appointments are scheduled to match physician/clinician
availability with patient preferences.
Follows all urgent/emergency protocols.
Completes all non-clinical orders entered in patient charts by providers.
Communicated clearly and professionally to patients and staff.
Accurately communicates all necessary instructions for upcoming
appointments, scans or procedures to patients.
Returns all phone calls by the end of the same business day.
Communicates consistently and frequently with provider team(s)
any changes to or effecting patient care plans to ensure the best
possible care for every patient.
Actively participates in weekly team meetings.
Maintains provider calendar, ensuring all changes are
reflected in the EMR clinic schedules.
Scans records into the EMR as needed
Maintains a pleasant, professional demeanor at all times with
patients and coworkers.
Others duties as assigned by Office Manager.