Patient Service Representative / Medical Scheduler - Full Time

    • Job Tracking ID: 512708-809031
    • Job Location: Scarborough, ME
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: February 22, 2022
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

New England Cancer Specialists (NECS) is currently seeking a full time, Monday-Friday Patient Service Rep /Scheduler, internally know as a Patient Care Coordinator (PCC), to work within our Scarborough, ME Clinic. The PCC serves as the face to face/over the phone daily contact for patients in regards to the scheduling of appointments, booking of scans, labs, and procedures as needed. The PCC along with a physician, NP/PA, Nurse Navigator, Prior-Authorizations Specialist, and Medical Assistant form a team that covers all aspects of patient care. Duties include maintaining the physician's appointment schedule, completing all non-clinical orders, managing and resolving appointment conflicts proactively, answering multi-line phone, triage calls, resolves issues and answers questions, takes detailed messages, redirects calls to the appropriate person, maintains confidentiality, meets deadlines, multi-tasks, problem solves, and assists patients to ensure they have a positive and professional experience at all times.

 

NECS is a private medical practice composed of 13 Oncologists and hematologists serving the region from 5 different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be an adult oncology member of the Dana-Farber Cancer Care Collaborative, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.  

 

Job Duties:

  • Schedules appointments for patients by phone or in person. Works within the electronic medical record ensuring all appointments are scheduled to match physician/clinician availability with patient preferences.
  • Follows all urgent/emergency protocols.
  • Completes all non-clinical orders entered in patient charts by providers.
  • Communicated clearly and professionally to patients and staff. Accurately communicates all necessary instructions for upcoming appointments, scans or procedures to patients.
  • Returns all phone calls by the end of the same business day.
  • Communicates consistently and frequently with provider team(s) any changes to or effecting patient care plans to ensure the best possible care for every patient.
  • Actively participates in weekly team meetings.
  • Maintains provider calendar, ensuring all changes are reflected in the EMR clinic schedules.
  • Scans records into the EMR as needed
  • Maintains a pleasant, professional demeanor at all times with patients and coworkers.
  • Others duties as assigned by Office Manager.

Travel: Rare.

 

Experience and Skills:

  • High school diploma or GED required.
  • Minimum 1 year experience in complex medical scheduling.
  • Minimum one year clerical and/or Medical Secretary experience in a health care field, oncology experience preferred.
  • Knowledge and application of medical terminology required.
  • Previous experience with electronic medical record systems required.
  • Exceptional customer service experience required.

Benefits

New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our employees.  Our benefits include medical, prescription, dental, and vision insurances.  Company-paid Life Insurance, Short Term, and Long-Term disability insurances.  Other benefits include a retirement program, voluntary benefits, and a generous Paid Time Off in addition to 10 Company-paid holidays. NECS will pay for national certification and society memberships.  Benifits are effective 1st of the month after hire date. 


Equal Employment Opportunity Policy

New England Cancer Specialists provides equal employment and promotional opportunity to all qualified employees and applicants, on the basis of experience, knowledge, training, education, ability to perform the essential functions of a position, and overall performance. All employment and promotional opportunities will be conducted in a lawful basis without regard to an individual’s race, gender, age, religion, national origin, ancestry, color, physical or mental disabilities, sexual orientation, marital status, veteran status, or other characteristic protected under Federal, State, or local law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting Human Resources at (207) 303-3372 or email us at jobs@newecs.org.