IT Specialist

    • Job Tracking ID: 512708-803124
    • Job Location: Scarborough, ME
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: January 06, 2022
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

New England Cancer Specialists (NECS) is growing, and we are seeking a full-time IT Specialist to join our team! The ideal individual should have an excellent ability to solve problems using their in-depth understanding of network technologies and infrastructure. The top candidate will also be a strong team player, communicator, and collaborator. Our IT Specialists provide direct support to users of all levels, across the practice, ensuring technology resources run smoothly for day-to-day operations.

  NECS is a community-based private medical practice composed of 13 oncologists and hematologists serving New England from 5 different locations in Maine (Kennebunk, Scarborough, & Topsham) and New Hampshire (Portsmouth). We are proud to be an adult oncology member of the Dana-Farber Cancer Care Collaborative, striving to provide the highest quality care and unmatched, holistic support for every patient, every day. Our mission is simple, to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians; every team member is valued and important in making a difference for our patients.

  Job Duties:

  • Providing technical support to co-workers, with workstation maintenance and problem resolution, through helpdesk, telephone requests, email requests, and walk-ups.
  • Conduct IT orientation for new employees.
  • Support for the many outside entities that access our systems
  • User account creation\management for company systems except those managed by functional areas such as HR, Finance, etc.
  • Ensuring the network operates securely.
  • Collaborating with members of the IT team and management, to determining company needs and coordinating the development and maintenance of network infrastructures.
  • Works with all related software vendors, hardware vendors, ISP vendors, and I.T. departments to support: Project implementation, plan maintenance, plan upgrades, implement changes, customize processes, troubleshooting issues.
  • Performing necessary upgrades to the network infrastructure as needed.
  • Installing network hardware components, cables, and switches.
  • Ensuring secure and stable server connectivity and testing network protocols.
  • Creating internet domains and optimizing intranet performance.
  • Testing data exchange and communication between computers, routers, modems, and servers.
  • Installing, updating, and configuring end-user networking accessories.
  • Monitoring server capacity and performance to keep up with demand in online traffic.
  • Running diagnostic tests and performing repairs, as well as developing backup, archiving, and data retrieval procedures.
  • Troubleshooting and resolving issues with the network.
  • Preparing user manuals and providing remote or onsite technical support.
  • Enhancing network security, as well as documenting network processes and cabling layouts.
  • Keeping informed of developments in network technologies and infrastructure.
  • Configuring network software.
  • Identifying and eliminating bottlenecks to ensure long-term network efficiency.

  Weekend Work: may require periodic emergency response to critical outages , or pre-scheduled afterhours/ weekend project work.  No set on call schedule.

  Travel:  Travel between NECS sites on an as needed basis is required, with mileage reimbursement available.

 

  

Experience and Skills:

  • High School diploma or equivalent required
  • Associates degree computer science or technical discipline preferred
  • 5+ years experience in information technology support
  • Experience in the Healthcare field is a plus

Benefits

New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our employees.  Our benefits include medical, prescription, dental, and vision insurances.  Company-paid Life Insurance, Short Term, and Long-Term disability insurances as well as Long Term Care insurance.  Other benefits include a company-sponsored 


Equal Employment Opportunity Policy

New England Cancer Specialists provides equal employment and promotional opportunity to all qualified employees and applicants, on the basis of experience, knowledge, training, education, ability to perform the essential functions of a position, and overall performance. All employment and promotional opportunities will be conducted in a lawful basis without regard to an individual’s race, gender, age, religion, national origin, ancestry, color, physical or mental disabilities, sexual orientation, marital status, veteran status, or other characteristic protected under Federal, State, or local law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting Human Resources at (207) 303-3372 or email us at jobs@newecs.org.