New England Cancer Specialists (NECS) is currently seeking a
full time, Monday-Friday Medical Secretary/Scheduler,
internally know as a Patient Care Coordinator (PCC), to work as a
Float between our Kennebunk and Portsmouth NH Clinics.
When coverage is not needed this positions home location
will be in our Kennebunk Clinic. The PCC serves as the face to
face/over the phone daily contact for patients in regards to the
scheduling of appointments, booking of scans, labs, and procedures
as needed. The PCC along with a physician, NP/PA, Nurse Navigator,
Prior-Authorizations Specialist, and Medical Assistant form a team
that covers all aspects of patient care. Duties include maintaining
the physician's appointment schedule, completing all non-clinical
orders, managing and resolving appointment conflicts proactively,
answering multi-line phone, triage calls, resolves issues and
answers questions, takes detailed messages, redirects calls to the
appropriate person, maintains confidentiality, meets deadlines,
multi-tasks, problem solves, and assists patients to ensure they
have a positive and professional experience at all times.
NECS is a private medical practice composed of 15 oncologists
and hematologists serving the state and region from 5 different
locations in Maine and New Hampshire. NECS is committed to achieving
the best outcome and providing unmatched support in all areas for
every patient. Nationally recognized as 1 of 12 Oncology Medical
Homes in the nation and the first private practice to become a
member of the Dana Farber Cancer Care Collaborative. NECS brings
together top clinicians, researchers, and dedicated medical
professionals, clinical and non-clinical to create the best possible
experience for our patients.
Schedules appointments for patients by phone or in person.
Works within the electronic medical record ensuring all
appointments are scheduled to match physician/clinician
availability with patient preferences.
Follows all urgent/emergency protocols.
Completes all non-clinical orders entered in patient charts by providers.
Communicated clearly and professionally to patients and staff.
Accurately communicates all necessary instructions for upcoming
appointments, scans or procedures to patients.
Returns all phone calls by the end of the same business day.
Communicates consistently and frequently with provider team(s)
any changes to or effecting patient care plans to ensure the best
possible care for every patient.
Actively participates in weekly team meetings.
Maintains provider calendar, ensuring all changes are
reflected in the EMR clinic schedules.
Scans records into the EMR as needed
Maintains a pleasant, professional demeanor at all times with
patients and coworkers.
Others duties as assigned by Office Manager.
Travel: Frequent travel between Kennebunk and
Portsmouth Clinics to cover for vacations, illnesses, and leaves.
When no coverage is needed this position will work out of the