Medical Secretary/Medical Scheduler New Patient Intake Team

    • Job Tracking ID: 512708-743254
    • Job Location: Scarborough, ME
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: September 16, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

New England Cancer Specialists (NECS) is currently seeking an experienced Medical Scheduler/Medical Secretary in our Scarborough location. Internally known as an Intake Coordinator, the successful candidate will support our New Patient Intake Team as the first voice that new patients of NECS have contact with. The Intake Coordinator is responsible for all new patient referrals which include scheduling and communicating with new patients consults for all NECS sites. The coordinator will acquire all necessary records prior to the new patient consult, manage and resolves appointment conflicts proactively, maintain confidentiality, and meets hard deadlines on scheduling. They will demonstrate superior customer service skills, the ability to work as an effective team player. The Intake Coordinator is an integral part of the patient experience, they are the first contact to newly diagnosed patients have with the practice and thus set the tone for their experience.

NECS offers competitive pay, new employees are eligible to earn up to 3.2 weeks of Paid Time Off in their first year with the practice, as well as an additional 10 paid company holidays. We offer medical, dental and vision insurance and eligibility starts 1st of the month after your hire date!

NECS is a private medical practice composed of 15 oncologists and hematologists serving Maine and New Hampshire from 5 different locations. NECS is committed to achieving the best outcomes and providing unmatched support in all areas for every patient. Nationally recognized as 1 of 12 Oncology medical Homes in the nation and the first private practice to become a member of the Dana Farber Cancer Care Collaborative. NECS brings together top clinicians, researchers, and dedicated medical professionals, clinical and non0clinical to create the best possible experience for our patients.

Responsibilities:

  • Creating new patient accounts in appropriate systems.
  • Schedules appointments for patients by phone, sends and assists patients with completing the welcome packet and registration forms.
  • Schedules referrals within required time frames; able to triage all referrals for urgency and prioritize work
  • Uses computerized systems to match physician/clinician availability with patients’ s preferences in terms of date and time.
  • Maintains thorough documentation, record collections and completes chart prep promptly in preparation for consults.
  • Keeps a professional and pleasant demeanor under stressful conditions working with a wide range of patient personalities.
  • Uses professional judgment in disclosing information obtained from clients and operated un practice and standard HIPAA guidelines.
  • Follows established departmental policies, procedures, and objectives as well as safety, environmental, and infection control standards.

Travel: This position is based in Scarborough. Periodic travel to our other locations may be needed for coverage purposes.

Experience and Skills:

  • High School Diploma or GED required
  • Minimum of 2 years Medical Secretary experience in a health care field required.
  • Knowledge and application of medical terminology required.
  • Previous experience with electronic medical record (EMR) systems required
  • Exceptional customer service experience required.
  • Exceptional attention to detail required

Benefits

  • New England Cancer Specialists offers competitive pay and benefits to our employees.  Benefits include medical, prescription, dental and vision insurances.  Short Term and Long Term disability insurances, tuition reimbursement, generous paid time off and company paid holidays.
  • Jeans Fridays: for a $2.00 donation employees can wear jeans on Fridays.  100% of this moment goes back to NECS patients in the form of gift cards to help with food, gas, and other daily necessities they have. 

Equal Employment Opportunity Policy

New England Cancer Specialists provides equal employment and promotional opportunity to all qualified employees and applicants, on the basis of experience, knowledge, training, education, ability to perform the essential functions of a position, and overall performance. All employment and promotional opportunities will be conducted in a lawful basis without regard to an individual’s race, gender, age, religion, national origin, ancestry, color, physical or mental disabilities, sexual orientation, marital status, veteran status, or other characteristic protected under Federal, State, or local law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting Human Resources at (207) 303-3372 or email us at jobs@newecs.org.