Switchboard Operator - Healthcare

    • Job Tracking ID: 512708-734672
    • Job Location: Scarborough, ME
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: June 17, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

New England Cancer Specialists (NECS) is currently seeking a full-time Switchboard Operator (known internally as a First Responder) to join our growing practice. The First Responder has the very important task of being the first point of contact for anyone calling NECS. First Responders are responsible for triaging all incoming calls to the practice. They provide outstanding customer service by greet callers, determine needs, provide reassurance and then disseminating needed information to appropriate NECS staff using a variety of communication methods.

NECS is a private medical practice composed of 15 oncologists and hematologists serving the state and region from 4 different locations in Maine. NECS is committed to achieving the best outcome and providing unmatched support in all areas for every patient. Nationally recognized as 1 of 12 Oncology Medical Homes in the nation and the first private practice to become a member of the Dana Farber Cancer Care Collaborative. NECS brings together top clinicians, researchers, and dedicated medical professionals, clinical and non-clinical to create the best possible experience for our patients.


Job Duties:

  • Answering all incoming phone calls to practice in a small call center environment using a multi-line phone system.
  • Determines how to handle the call according to triage guidelines, caller need and patient status. Utilizes Electronic Medical Record [EMR] to confirm patient status for call pathway determination.
  • Route emergency calls appropriately.
  • Communicating with answering service daily, taking practice on and off answering service. Designates answering service messages to appropriate staff; entering clinical messages onto the dashboard and faxing administrative messages to appropriate NECS sites.
  • Logs real-time information while speaking with a caller (physician’s office, patient, nurse, etc.). Information logged in to dashboard pathways form.
  • Transfers calls according to guidelines; utilizing electronic staff schedules to ensure calls are routed to correct staff members.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Adheres to all HIPAA guidelines/regulations.
  • Assists with Medical Records duties during down time.
  • Communicates all technical issues to supervisor in a timely manner to prevent any patient impact.

Monday-Friday work week, no nights or weekends
Travel: Rare

 

Experience and Skills:

  • High School Diploma or GED.
  • Knowledge of Medical Terminology required
  • Experience in medical practice as a Medical Assistant or Medical Secretary preferred.
  • Switchboard experience preferred.
  • Excellent customer service skills,
  • Can maintaining effective working relationships with patients, medical staff, and the public.
  • Ability to speak clearly and concisely.
  • Answering the phone pleasantly and helpfully.
  • Able to operate multi-line phone, copy machine and fax machine.
  • Demonstrate ability and experience using office multiple software systems such as MS Office, electronic mail and the EMR system.
  • Ability to organize and coordinate multiple activities.
  • Ability to adapt to constant change and a fast pace.
  • Ability to communicate effectively with internal and external customers.
  • Ability to work independently and in a team environment.

Benefits

  • New England Cancer Specialists offers competitive pay and benefits to our employees. Benefits include medical, prescription, dental, and vision insurances. Short Term and Long Term disability insurances. Tuition reimbursement. Generous Paid Time Off. Company-paid holidays. Paid membership to professional organizations.
  • Our employees donate 100% of their Friday Jeans Money back to our patients. When we wear jeans to work on Friday, we agree to donate $2.00 to help those in need. This money is distributed to the Financial Advocates in our Topsham, Scarborough, and Kennebunk sites, and then changed into gift cards to help our patients with food, gas, and other necessity they may need.

Equal Employment Opportunity Policy

New England Cancer Specialists provides equal employment and promotional opportunity to all qualified employees and applicants, on the basis of experience, knowledge, training, education, ability to perform the essential functions of a position, and overall performance. All employment and promotional opportunities will be conducted in a lawful basis without regard to an individual’s race, gender, age, religion, national origin, ancestry, color, physical or mental disabilities, sexual orientation, marital status, veteran status, or other characteristic protected under Federal, State, or local law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting Human Resources at (207) 303-3372 or email us at jobs@newecs.org.