Medical Receptionist-Portsmouth

    • Job Tracking ID: 512708-724060
    • Job Location: Portsmouth, NH
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: February 18, 2020
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

New England Cancer Specialists (NECS) is currently seeking a full time 40 hour/week, (Monday-Friday) Front Desk Medical Receptionist in our brand new Portsmouth NH location. The Receptionist is responsible for greeting patients with a smile and promotes a smooth flow of patients through the office helping to create a calm, supportive atmosphere. Adheres to outlined check-in process for every patient displaying attention to detail and accuracy. Collects co-pays from patients per insurance plans. Documents demographic and insurance changes into Billing Software and Electronic Medical Record (EMR). Communicates promptly and accurately with all other departments using phone, email and paging system as designated. Assists all patients checking in with forms and paperwork. Compliant with all HIPPA guidelines; maintaining strict confidentiality. Follows all business office procedures for closing Front Desk at the end of each day. Conducts all interactions with patients and personnel in a courteous, respectful manner while maintaining confidentiality. Conducts all job responsibilities consistent with office policies and procedures and in compliance with all applicable laws or mandates relating to patient care and business activities.

NECS is a private medical practice composed of 15 Oncologists and hematologists. Serving the State and region from 5 different locations in Maine & Seacoast New Hampshire. NECS is committed to achieving the best outcome and providing unmatched support in all areas for every patient. Nationally recognized as 1 of 12 Oncology Medical Homes in the Nation and the first private practice to become a member of the Dana Farber Care Collaborative. NECS brings together top clinicians, researchers, and dedicated medical professionals, clinical and non-clinical to create the best possible experience for our patients.

Responsibilities

  • Responsible for checking patients into the office for lab works, visits and/or treatment.
  • Responsible for obtaining accurate and up-to-date registering insurance, including scanning of insurance cards and registering insurance page from new patients and presents patient with HIPAA policy.
  • Collects co-payments when applicable.
  • Reviews superbills for the next day and adds note in schedule on those patients whose cards need to be scanned or those who need to update registration forms.
  • Uses pager system to alert the lab for lab only visits.
  • Pages Research on all patients who are in a study - noted by microscope on right side of schedule.
  • Uses Dashboard to send messages to nurses. Uses phone and pager system to reach members of Leadership. Uses phone to reach administrative staff.
  • Each morning checks the financial tab for co-pays that haven’t appeared on check-in screen.
  • Keeps list of new patients for the day being sure that both the chart and superbill have been received at the front desk prior to patient’s visit.
  • Becomes comfortable using the MMC EPIC to obtain missing information on patients i.e.: social security #, DOB, or insurance information.
  • Asks identified patients to obtain additional referrals from PCP and gives letter to the effect.
  • Notifies the Financial Advocate of insurance changes on patients receiving treatment.
  • Alternates weekly between opening and closing the office.
  • Provides coverage for the other receptionist’s vacation and other PTO. Follows NECS policy for requesting time off.
  • Twice daily or as needed is responsible for keeping the waiting room neat, organized and magazines up-to-date.
  • Keeps up-to-date with names of the other groups and physicians in the building in order to assist lost patients.
  • Keeps work area neat and organized
  • Responsible for having computers on, waiting room picked up, lamps and television turned on and door unlocked by opening.
  • Any other duties as deemed necessary

 Hours of the position:  

Experience and Skills:

  • High school diploma or GED required.
  • Graduate from a medical secretarial program preferred
  • Associates Degree Preferred
  • Minimum one year prior clerical and/or Medical Secretary experience in a health care field.
  • Exceptional customer service experience required.
  • Ability to organize and coordinate multiple activities

Benefits

New England Cancer Specialists offers competitive pay and benefits to our employees.  Benefits include medical, prescription, dental, and vision insurances.  Short Term and LongTerm disability insurances.  Tuition reimbursement.  Generous Paid Time Off.  10 Company paid holidays. Paid membership to SMONS and ONS. 

We support and encourage employees to continue their medical education.  Employees may attend in-services, seminars, professional conventions or postgraduate seminars (CME Events), as well as participating in professional societies so far as is reasonable and practical. 

Our employees donate 100% of their Friday Jeans Money back to our patients.  When we wear jeans to work on Friday, we agree to donate $2.00 to help those in need.  This money is distributed to the Financial Advocates in our Topsham, Scarborough, and Kennebunk sites, and then changed into gift cards to help our patients with food, gas, and other necessity they may need assistance with.


Equal Employment Opportunity Policy

New England Cancer Specialists provides equal employment and promotional opportunity to all qualified employees and applicants, on the basis of experience, knowledge, training, education, ability to perform the essential functions of a position, and overall performance. All employment and promotional opportunities will be conducted in a lawful basis without regard to an individual’s race, gender, age, religion, national origin, ancestry, color, physical or mental disabilities, sexual orientation, marital status, veteran status, or other characteristic protected under Federal, State, or local law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting Human Resources at (207) 303-3372 or email us at jobs@newecs.org.