Medical Secretary / Medical Scheduler Intake Team

    • Job Tracking ID: 512708-717488
    • Job Location: Scarborough, ME
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: January 07, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

New England Cancer Specialists (NECS) is currently seeking a Full-Time Medical Secretary/Scheduler, internally known as an Intake Coordinator, to support our New Patient Intake TeamThe Intake Coordinator is responsible for all new patient referrals which includes scheduling and pre-registering new patient consults, obtaining necessary records, answers multi-line phone, triages calls, resolves issues and answers questions, redirects callers if necessary, takes detailed messages and/or forwards calls to appropriate persons. Patient interactions are 100% completed over the phone.  The Coordinator manages and resolves appointment conflicts proactively. Maintain confidentiality, meet deadlines, and is able to problem solve. They will demonstrate superior customer service skills and the ability to be an effective team player.  The Intake Coordinator is an integral part of the patient experience, they are the first contact newly diagnosed patients have with the practice and thus set the tone for their experience.  

NECS is a private medical practice composed of 15 oncologists and hematologists serving the state and region from 4 different locations in Maine. NECS is committed to achieving the best outcome and providing unmatched support in all areas for every patient. Nationally recognized as 1 of 12 Oncology Medical Homes in the nation and the first private practice to become a member of the Dana Farber Cancer Care Collaborative. NECS brings together top clinicians, researchers, and dedicated medical professionals, clinical and non-clinical to create the best possible experience for our patients.


  • Creating new patient account in appropriate systems.
  • Schedules appointments for patients by phone and completing pre-registration questionnaire.
  • Schedules referrals within required time frames.
  • Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
  • Maintains thorough record collection and completes chart prep in a timely manner in preparation for consult.
  • Successfully maintain a pleasant, professional demeanor under stressful conditions working with a wide range of patient personalities.
  • Uses professional judgment in disclosing information obtained from clients and operates under HIPAA guidelines.
  • Follows established departmental policies, procedures, and objectives, as well as safety, environmental, and infection control standards.
  • Other duties as assigned.

Travel: This position is based in Scarborough and may need to periodically travel to our locations in Kennebunk and/or Topsham.

Experience and Skills:

  • High school diploma or GED required.
  • Minimum one year prior clerical and/or Medical Secretary experience in a health care field, oncology experience preferred.
  • Knowledge and application of medical terminology required.
  • Previous experience with electronic medical record (EMR) systems required.
  • Exceptional customer service experience required.


New England Cancer Specialists offers competitive pay and benefits to our full-time.  Benefits include medical, prescription, dental, vision and life insurances.  Short Term and Long Term disability insurances.  Other benefits include tuition reimbursement, Paid Time Off, 10 Company paid holidays as well as employee discounts.

Our employees donate 100% of their Friday Jeans Money back to our patients.  When we wear jeans to work on Friday, we agree to donate $2.00 to help those in need.  This money is distributed to the Financial Advocates in our Topsham, Scarborough, and Kennebunk sites, and then changed into gift cards to help our patients with food, gas, and other necessity they may need assistance with.

Equal Employment Opportunity Policy

New England Cancer Specialists provides equal employment and promotional opportunity to all qualified employees and applicants, on the basis of experience, knowledge, training, education, ability to perform the essential functions of a position, and overall performance. All employment and promotional opportunities will be conducted in a lawful basis without regard to an individual’s race, gender, age, religion, national origin, ancestry, color, physical or mental disabilities, sexual orientation, marital status, veteran status, or other characteristic protected under Federal, State, or local law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting Human Resources at (207) 303-3372 or email us at