Professional Collections Specialists Medical

    • Job Tracking ID: 512708-673979
    • Job Location: Scarborough, ME
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: March 14, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

New England Cancer Specialists is looking for a full-time, professional, empathetic and experienced Collections Specialist in our Scarborough, Maine location. The Collections Specialist is responsible for performing all collection efforts for patient accounts, answering account questions, researching account issues, setting up payment plans, collecting unpaid debt, and processing payments and refunds in a timely and professional manner. The successful candidate will demonstrate excellent negotiating skills while showing empathy in addressing patient needs to insure a positive outcome. Collections experience is required with experience in medical collections preferred.

NECS is a private medical practice composed of 15 Oncologists and hematologists. Serving the State and region from 4 different locations in Maine. NECS is committed to achieving the best outcome and providing unmatched support in all areas for every patient. A member of the Dana Faber Care Collaborative Nationally recognized as 1 of 10 Oncology Medical Homes in the Nation. NECS brings together top clinicians, researchers, and dedicated medical professionals, clinical and non-clinical to create the best possible experience for our patients.

Job Duties:

  • Answer incoming patient billing inquiries about payment processing, insurance payments and statements.
  • Contact patients on balances due and resolve any patient issues
  • Set up and monitor payment plans
  • Follow up on delinquent payments
  • Process patient accounts for pre-collection
  • Communicate with collection agency on NECS accounts.
  • Process Bi-Weekly patient statements
  • Process patent refunds in accordance with NECS Refund policy weekly
  • Work with other members of the NECS Billing team as required

Travel: Rare.

Experience and Skills:

Required Skills and Experience:

    • Must have High School Diploma/GED
    • 2 years minimum experience in Collections is required. 
    • Experience in Medical Collections is preferred. 
    • Graduate from an accredited Medical Billing and Coding Certification program preferred.
    • Must have ICD-10, CPT Coding and HCPCS knowledge
    • Must have working knowledge of EOB’s, EFT’s and ERA’s
    • Excel and Word experience
    • Must be able to work in a team environment as well as the ability to work independently with minimal supervisor.


  • New England Cancer Specialists offers competitive pay and benefits to our employees.  Benefits include medical, prescription, dental, and vision insurances.  Short Term and Long Term disability insurances.  Tuition reimbursement.  Generous Paid Time Off.  Company paid holidays. 401(k).
  • Our employees donate 100% of their Friday Jeans Money back to our patients.  When we wear jeans to work on Friday, we agree to donate $2.00 to help those in need.  This money is collected by our Financial Advocates in our Topsham, Scarborough, and Kennebunk sites, and then changed into gift cards and then distributed to our patients to help with food, gas, and other necessity they may need assistance with

Equal Employment Opportunity Policy

New England Cancer Specialists provides equal employment and promotional opportunity to all qualified employees and applicants, on the basis of experience, knowledge, training, education, ability to perform the essential functions of a position, and overall performance. All employment and promotional opportunities will be conducted in a lawful basis without regard to an individual’s race, gender, age, religion, national origin, ancestry, color, physical or mental disabilities, sexual orientation, marital status, veteran status, or other characteristic protected under Federal, State, or local law.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting Human Resources at (207) 303-3372 or email us at